Transforming How Residents Access Services

Posted 18 hours ago in West Northamptonshire Council

West Northants residents will soon have faster, easier, and more flexible ways to access council services following the recent approval of its 'Resident Access Strategy' at Cabinet. The initiative aims to deliver quicker responses, clearer information, and more choices for engagement—whether online, via text, or in person.

Whether requesting a service, updating personal details or seeking advice, residents need quick, convenient, and reliable ways to interact with the Council. Here are the key changes:

• New SMS text message service

- Directing people straight to the forms or information they need, reducing unnecessary delays.

• Webchat improvements

- Offering real-time support online, guiding residents to solutions in seconds. 

• New updates on processing times

- Residents will be kept up to date and know what to expect from services, having specific response times set out ahead of time. 

• Step-by-step video guides 

- Providing residents with a clear, simple explanation of how to find the solutions they need, making navigation stress-free. 

FULL STORY HERE